Privacy Policy

Promise Health Medical Institute

Effective Date: December 2025

Promise Health Medical Institute (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us.

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1. Information We Collect

We may collect the following types of information:

Personal Information

* Full name

* Email address

* Phone number

* Mailing address

* Date of birth

Health & Medical Information (Protected Health Information – PHI)

* Medical history

* Health conditions

* Treatment information

* Appointment details

* Insurance information (if applicable)

Technical & Usage Information

* IP address

* Browser type

* Device information

* Pages visited and time spent on our website

2. How We Use Your Information

We use your information to:

* Provide medical and wellness services

* Schedule appointments and communicate with you

* Process payments and insurance claims (if applicable)

* Maintain accurate records as required by law

* Improve our services and website functionality

* Comply with legal, regulatory, and healthcare obligations

* Send communications, including SMS and email notifications (with your consent)

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3. SMS Communications & Consent

By providing your phone number and opting in through our website forms or other communication channels, you consent to receive SMS messages from Promise Health Medical Institute.

These messages may include:

* Appointment reminders

* Enrollment updates

* Service-related notifications

* Follow-up communications

* Promotional or marketing messages (if you have explicitly opted in)

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us directly.

We will only send SMS messages in accordance with your consent and applicable laws.

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4. HIPAA Compliance & Medical Privacy

We comply with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is handled with strict confidentiality and is only used or disclosed as permitted or required by law.

We implement administrative, technical, and physical safeguards to protect your PHI from unauthorized access, use, or disclosure.

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5. Disclosure of Information

We may share your information only in the following circumstances:

* With healthcare providers involved in your care

* With service providers assisting in operations (e.g., billing, scheduling, IT), under confidentiality agreements

* When required by law, court order, or regulatory authority

* To protect the rights, safety, or property of our organization or others

We do not sell, rent, or trade your personal or medical information.

Mobile opt-in information will not be shared with third parties for marketing purposes.

6. Data Security

We take appropriate security measures to protect your information, including:

* Secure servers and encryption

* Restricted access to authorized personnel only

* HIPAA-compliant systems and vendors

While we strive to protect your information, no system can guarantee 100% security. We encourage users to take precautions when sharing sensitive data.

7. Your Privacy Rights

You have the right to:

* Request access to your personal or medical records

* Request corrections to inaccurate information

* Request restrictions on certain uses or disclosures

* Withdraw consent for communications (including SMS)

* Receive a copy of this Privacy Policy upon request

Requests can be submitted using the contact information below.

8. Cookies & Website Tracking

Our website may use cookies or similar technologies to improve user experience and analyze website traffic.

You may disable cookies through your browser settings, though some features of the website may not function properly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Promise Health Medical Institute

Email: [email protected]

Phone: (404) 941-9270

Address: 4280 Memorial Drive, Decatur, Georgia 30032, United States