Privacy Policy

Promise Health Medical

Effective Date: December 2025

Promise Health Medical (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, receive services, or interact with us in any way.

1. Information We Collect

We may collect the following types of information:

Personal Information

Full name

Email address

Phone number

Mailing address

Date of birth

Health & Medical Information (Protected Health Information – PHI)

Medical history

Health conditions

Treatment information

Appointment details

Insurance information (if applicable)

Technical & Usage Information

IP address

Browser type

Device information

Pages visited and time spent on our website

2. How We Use Your Information

We use your information to:

Provide medical and wellness services

Schedule appointments and communicate with you

Maintain medical records as required by law

Process payments and insurance claims (if applicable)

Improve our services and website functionality

Comply with legal, regulatory, and healthcare obligations

3. HIPAA Compliance & Medical Privacy

Promise Health Medical complies with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is handled with strict confidentiality and is only used or disclosed as permitted or required by law.

We implement administrative, technical, and physical safeguards to protect your PHI against unauthorized access, use, or disclosure.

4. Disclosure of Information

We may share your information only in the following situations:

With healthcare providers involved in your care

With service providers who assist in operations (billing, scheduling, IT), under confidentiality agreements

When required by law, court order, or regulatory authority

To protect the rights, safety, or property of Promise Health Medical or others

We do not sell, rent, or trade your personal or medical information.

5. Data Security

We take reasonable and appropriate measures to protect your information, including:

Secure servers and encrypted systems

Limited access to authorized personnel only

HIPAA-compliant software and vendors

Despite our efforts, no system is 100% secure. We encourage you to protect your own information as well.

6. Your Privacy Rights

You have the right to:

Request access to your personal or medical records

Request corrections to inaccurate information

Request restrictions on certain uses or disclosures

Receive a copy of this Privacy Policy upon request

Requests can be submitted in writing using the contact information below.

7. Cookies & Website Tracking

Our website may use cookies or similar technologies to improve user experience and analyze website traffic. You may disable cookies through your browser settings, though some features may not function properly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies independently.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Promise Health Medical
Email: [email protected]

Phone: 404-941-9270

Address: 4280 MEMORIAL DR., STE D, Decatur Ga, 30032